Shipping policy

Key Shipping Details:
- Order Cut-Off Time: 3:00 pm GMT/BST
- Order Handling Time: 1-3 business days (Monday to Friday)
- Shipping Time: 7-11 business days (Monday to Friday)
- Shipping Cost: Free shipping on all orders

At NovusOrtho, we aim to get your orthopedic support products to you as quickly and safely as possible. Here's everything you need to know about how your order will get to you.

Order Cut-Off Time
Place your order before 3:00 pm GMT/BST and we'll get started on it that day. Orders placed after this time will be processed the next business day.

Handling Time
We process and prepare your order in 1-3 business days (Monday to Friday), ensuring everything is packed carefully.

Shipping Time
Once your order is on its way, you can expect it to arrive within 7-11 business days.

Track Your Order
Once we send your package, you will receive a tracking code via email so you can follow your delivery.

Shipping Cost
Shipping is free on all orders.

Order Delays
If delays happen, we'll keep you in the loop. If you're concerned about your order's status, feel free to reach out to our customer support team.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, email helpnovusortho@outlook.com with your order details and a photo of the issue. We'll make it right!

Order Cancellations
If you'd like to cancel your order, please contact us before it's shipped. Once it's on its way, cancellations aren't possible, but you can return it once it arrives within our 30-day return window.